PATRON PROTECTION

Most people play casino games for the enjoyment of playing. This means playing to a reasonable limit, and within their own financial means. For a small percentage of players, gambling games are not a form of entertainment; they are a problem, which must be taken seriously. Pala Interactive takes steps to help players that exhibit signs of compulsive gambling. Below is some information on different topics. Players also have access to tools located within their account, which will help them to limit and control their access to gambling sites.

Here are some practical tips to help make sure you stay within safe limits when gambling.
Here are some myths associated with gambling
Here is some information regarding the risks associated with gambling.
Here is some information to alert you to potential signs of a gambling problem.

If you or someone you know has a gambling problem and wants help, call 1-800-Gambler
Below are some sites where you can get help:

Council on Compulsive Gambling New Jersey
The National Council on Problem Gambling

SETTING YOUR OWN LIMITS

Pala believes in responsible gaming. You are able to set limits that help manage your level of play on the site. You can restrict your own daily, weekly and monthly gaming limits. After you set a limit, if you want to increase that limit you will need to wait for the applicable limit’s time period to conclude before making any increase. Decreasing any limit can be done at any time and will take immediate effect. We want everyone to be able to play in a safe and comfortable environment.

How to change your password
How to activate strong authentication

FILE A COMPLAINT

If you would like to report an issue, you can do so at any time. Alternatively, you may file a complaint directly with the Division of Gaming Enforcement after all reasonable means to resolve the complaint with the licensee have been exhausted.

ACCESS TO IMPORTANT INFORMATION

Terms and Conditions
Your Account History
Your Account’s Game History
Federal prohibitions and restrictions regarding Internet gaming

Underage gambling is a criminal offense. Anyone who facilitates someone under the age of 21 to gamble has committed a criminal offense and shall be prohibited from Internet Gaming. You are responsible to configure the client terminal’s auto-lock feature to protect the client terminal from unauthorized use. You are prohibited from allowing any other person to access or use your Internet or mobile gaming account.